Information Technology Infrastructure Library (ITIL) EXAM PREP COURSE
You will leave this course with the knowledge and domain expertise to successfully pass the exam on the first try

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About The Certification

Certification Name & Version:

Information Technology Information Library (ITIL) v4

Last Update:

Q1 2019

Certifying Body:

Axelos

Experience Requirements

Requirements:

None

About Our Course

Course Length:

2-days Instructor Led Training

Course Delivery Method:

On-Location or On-Line Live

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About The Exam

EXAM DETAILS:

ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

EXAM LENGTH:

60 minutes maximum

NUMBER OF QUESTIONS:

40


MINIMUM SCORE:

26 out of 40 questions

Course Overview

ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.

We have trained hundreds of students to pass the A+ on the first try using our tested framework for courseware delivery and follow-on study.

In This Course You Will

  • Define ITIL and its key concepts.
  • Identify the components of the ITIL framework.
  • Analyze the ITIL guiding principles.
  • Identify the components and functions of the ITIL Service Value System (SVS).
  • Analyze the key ITIL management practices.
  • Define the general, service, and technical management practices of ITIL.

Target Student

ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement program.

About the ITIL Certification

ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.

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