Dynamic Advancement

CUSTOMER SERVICE REPRESENTATIVE (CSR) PROGRAM
Earn a certificate that will get you hired for one of the most in-demand occupations in the United States*
(*Source: US Department of Labor, 2020)

REQUEST A SEAT

DYNAMIC ADVANCEMENT IS  A LICENSED CAREER SCHOOL BY THE TEXAS WORKFORCE COMMISSION

In accordance with Texas Education Code (TEC)-Chapter 132, career schools, colleges, or universities may not maintain, advertise, solicit for or conduct any seminar of instruction in Texas without approval by the Texas Workforce Commission. This is to protect consumers like you from fraudulent, unlicensed training companies who are simply trying to take your money illegally.


source: https://apps.twc.state.tx.us/CSC/directory/search.do

Verify

ARE YOU READY TO ADVANCE?

REQUEST A SEAT

Upcoming Program Dates

03 August 2020 - 28 August 2020

07 September 2020 - 02 October 2020

About The Program

Certificate Name:

Customer Service Representative (CSR)

Dept. of Labor Specialty Occupation Code

43-4050

Targeted Occupation:

Yes

Technical Requirements

While there are no specific requirements for students who attend on-site at our training location, students who attend via our live on-line option must be able to meet the following technical requirements:

COMPUTER:

  • Personal Computer (PC), Windows 10, 4GB of RAM
  • MAC, OSX, 4GB of RAM

INTERNET:

  • Broadband connection of 100 MB per second (download)
Experience Requirements

Candidates applying for the Customer Service Representative (CSR) program must meet the following requirements:

Experience Requirements:

  • None

Education Requirements:

  • High School Diploma

Certification Requirements:

  • None
Program Details

Program Length:

20-days (160 clock hrs) Instructor Led Training

Course Delivery Method:

On-Location or On-Line Live

REQUEST A SEAT
Credentials Earned

CERTIFICATE:

  • Dynamic Advancement- Customer Service Representative (CSR)

CERTIFICATIONS:

  • CompTIA-IT Fundamentals+
  • HDI-Customer Service Representative
  • Microsoft-Office Specialist (Outlook)
  • CertNexus-CyberSafe

PROGRAM DESCRIPTION

The Customer Service Representative (CSR) program is a comprehensive program designed to teach students the skills and abilities essential for entering a professional business setting dealing with external and internal customers. Graduates of this program will be able to communicate and interact effectively with customers using current technologies such as Customer Relationship Management (CRM) software, Internet Protocol (IP) and software-based phone systems, and common Microsoft Office applications. Graduates will possess fundamental sales and customer interaction techniques further increasing their value to prospective employers ensuring full integration into business processes regardless of functional area. Graduates will learn entry-level Information Technology skills to include hardware and software basics, cybersecurity essentials and fundamental computer troubleshooting skills. They may find entry-level employment as customer service representatives, sales professionals, or accounts receivables positions at businesses in nearly every industry. Graduates may earn the following industry recognized certifications upon program completion (earning the certifications are highly encouraged but not required for program completion).